Why am I unable to connect to MetaTrader?
The “invalid account” / “authorization failed” / “unauthorized” messages are related to you either entering your password incorrectly or choosing the wrong ...
Wed, 4 Dec, 2019 at 9:04 AM
Do you allow hedging, scalping and news trading?
Yes. You are free to hedge, scalp and trade during news events.
Sun, 4 Aug, 2019 at 5:05 PM
Where are my MetaTrader login details?
You will need to manually create a Trading Account under your “My Accounts” tab to receive your MetaTrader login details via email (See below to create a Me...
Wed, 4 Dec, 2019 at 9:06 AM
Does KOT4X have Islamic accounts?
We do not at this time. We will be adding them in the future. Check back at a later stage for progress on this account type.
Sun, 4 Aug, 2019 at 5:05 PM
How to change password for your MetaTrader account.
Right click on the account that you want to change password Click "Change Password"                                                     ...
Wed, 11 Dec, 2019 at 3:49 PM
I have sent Bitcoin but it is not showing in my account
Bitcoin deposits need to be confirmed by Blockchain 3-6 times for you to receive the funds. This can typically take 1-3 hours. Only send Bitcoin (B...
Wed, 4 Dec, 2019 at 10:04 AM
How can I report a problem with a trade?
Trade problems should be reported by opening a ticket. In that ticket, please include your Metatrader account number and the trade ID of the problem trade. ...
Wed, 11 Dec, 2019 at 3:50 PM
How do I Reset my MetaTrader Password?
Click on "My Accounts" and select "view" on the Account which you wish to have the password reset. Click on "Actions...
Thu, 2 Jan, 2020 at 1:43 PM
I cannot find the MetaTrader server listed in the mobile app.
iOS Mobile users: Launch the MetaTrader mobile terminal.  Go to the Settings -> New Account -> Login to existing account.  Enter KOT4X and ...
Wed, 4 Dec, 2019 at 9:11 AM
I have made a deposit but it is not in my MetaTrader
You need to do an internal transfer from your wallet to MetaTrader. Click "Internal Transfer". Select "Wallet to Metatrader account&q...
Wed, 11 Dec, 2019 at 3:48 PM

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