Why am I unable to connect to MetaTrader?
The “invalid account” / “authorization failed” / “unauthorized” messages are related to you either entering your password incorrectly or choosing the wrong ...
Tue, 7 Jul, 2020 at 10:39 AM
Do you allow hedging, scalping and news trading?
Yes. You are free to hedge, scalp and trade during news events.
Sun, 4 Aug, 2019 at 5:05 PM
Where are my MetaTrader login details?
You will need to manually create a Trading Account under your “My Accounts” tab to receive your MetaTrader login details via email (See below to create a Me...
Wed, 4 Dec, 2019 at 9:06 AM
Does KOT4X have Islamic accounts?
We do not at this time. We will be adding them in the future. Check back at a later stage for progress on this account type.
Sun, 4 Aug, 2019 at 5:05 PM
How to Change Password for your MetaTrader Account.
Right-click on the account that you want to change password Click "Change Password"                                                     ...
Mon, 27 Apr, 2020 at 11:44 AM
I have sent Bitcoin but it is not showing in my account
Bitcoin deposits need to be confirmed by Blockchain 3-6 times for you to receive the funds. This can typically take 1-3 hours. Only send Bitcoin (B...
Wed, 4 Dec, 2019 at 10:04 AM
How can I report a problem with a trade?
Trade problems should be reported by opening a ticket. In that ticket, please include your Metatrader account number and the trade ID of the problem trade. ...
Wed, 11 Dec, 2019 at 3:50 PM
How do I Reset my MetaTrader Password?
Click on "My Accounts" and select "View" on the Account which you wish to have the password reset. Click on "Actions...
Sat, 30 May, 2020 at 10:06 AM
I cannot find the MetaTrader server listed in the mobile app.
iOS Mobile users: Launch the MetaTrader mobile terminal.  Go to the Settings -> New Account -> Login to existing account.  Enter KOT4X and ...
Wed, 4 Dec, 2019 at 9:11 AM
I have made a deposit but it is not in my MetaTrader
You need to do an internal transfer from your wallet to MetaTrader. Click "Internal Transfer". Select "Wallet to Metatrader account&q...
Wed, 11 Dec, 2019 at 3:48 PM

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