Security

How do I enable Two-Factor Authentication 2FA
In order to set this up, you will need a Two-Factor Authentication app (2FA). For this demonstration, we are using Authy You can download Authy f...
Thu, 6 Feb, 2020 at 4:38 PM
How to enable SMS Two-Factor Authentication (2FA)?
Two-Factor authentication allows you to have an additional layer of security to your account. You have to have your phone number verified in order to us...
Fri, 27 Sep, 2019 at 12:03 PM
How do I verify/update my phone number?
To verify your phone number for two factor authentication via SMS simply Login to https://dash.kot4x.com/ Click "Settings" Enter your phone...
Wed, 5 Jun, 2019 at 2:46 AM
How do I reset my KOT4X Back office password?
Follow this link to reset your KOT4x Password:  https://dash.kot4x.com/forgot
Mon, 25 Nov, 2019 at 12:13 PM
Where are my funds kept?
All deposits are in segregated fund accounts. Any and all funds deposited by our clients are held either in the name of the client and/or held in the na...
Thu, 9 May, 2019 at 12:25 AM
How do I submit a selfie?
When you are asked to submit a selfie, the picture would need to look like this: Please Note: Make sure your finger is not covering any details. ...
Wed, 5 Jun, 2019 at 2:51 AM
How do I Add Additional Documents?
When you click on the "Documents" tab on the left-hand side of your Account, you have the option to upload additional documents at any time when y...
Thu, 14 May, 2020 at 9:21 PM
How To Disable My Two-Factor Authentication
To be able to disable 2FA, you will need to: Click Settings Then click Disable 2FA  A 6-digit code will be sent to your mobile phone. ...
Sat, 30 May, 2020 at 9:43 AM
How Can I Switch My Two-Factor Authentication Method?
We will be changing from SMS Two-Factor Authentication (2FA) to Two-Factor Authentication (2FA) via an Authenticator app. To be able to change your Two-...
Sat, 30 May, 2020 at 9:44 AM
How can I change the device I set 2FA up On?
We will be changing from SMS Two-Factor Authentication (2FA) to Two-Factor Authentication (2FA) via an Authenticator app. To be able to change your Two-...
Sat, 30 May, 2020 at 9:45 AM

Can't find what you're looking for?

Let us help you!