My Account

My personal details are wrong and why can’t I change them?
Our current CRM system does not support the changing of personal account details on the clients end and is not being modified at this time.  This capabi...
Mon, 23 Dec, 2019 at 3:28 PM
How can I remove a Metatrader account from my KOT4X account?
Click "My Accounts" Click "View" on the account to be removed Next, you will be on the account view and here you can begi...
Thu, 6 Feb, 2020 at 3:50 PM
How do I change my address on my KOT4X account?
You are not able to change your address directly on our KOT4X back office. Our Customer Support team can assist you and change it for you.  You will nee...
Sun, 28 Jul, 2019 at 1:41 PM
How do I create a Live Metatrader account?
To create a trading account, please follow these steps.  Once you have successfully deposited into your account you can create a trading account. Cl...
Wed, 11 Dec, 2019 at 3:36 PM
How do I do an Internal transfer?
Click “Internal Transfer”. Select “Wallet to MT” in the “Select transfer type”. Choose the MT account to deposit into. Enter the amount to transfer. You...
Thu, 6 Feb, 2020 at 3:46 PM
How long does account approval take?
We aim to approve your account within the same business day.  If your account verification has gone over the 24 hour mark, please contact support via Li...
Sun, 28 Jul, 2019 at 1:48 PM
How to change the leverage on my Metatrader account?
You will need to Login and go to the "My Accounts" Tab Click "View" on the account Click the "Actions" tab Change the l...
Mon, 27 Jan, 2020 at 2:55 PM
How to verify my phone number?
To verify your phone number for two factor authentication via SMS simply Login to https://dash.kot4x.com/ Click "Settings" Enter your phone...
Sun, 28 Jul, 2019 at 2:34 PM
View my Support Pin
A support agent may ask you for your 6 digit support pin to help assist with your request.  To view your support pin simply login to dash.kot4x.com and ...
Sun, 28 Jul, 2019 at 2:39 PM
Why am I not able to upload my documents?
If you have previously uploaded a document and need to submit a new document, click on the "KYC Verification" tab and submit your new documents. ...
Wed, 19 Jun, 2019 at 10:18 AM

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