We aim to process withdrawal requests within 1 work day.
Once processed, you are required to have 3-6 confirmations on the Blockchain before the funds will be available in your BTC wallet, it usually takes between 1-3 hours.
You can keep an eye on the transaction by clicking on this link: blockchain.info
Please ensure you check your withdrawal request carefully.
- Please ensure you only enter a Bitcoin (BTC) wallet address.
- You must enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet.
- We DO NOT send to Bitcoin Cash (BCH) wallet addresses
If you notice an error, we may still be able to cancel the request f you contact us immediately, our agents are available on Live Chat 24/7.
Transactions can neither be cancelled nor reversed once processed, due to the digital currency protocols. If you provide incorrect details, it may result in you permanently losing your funds so please action with care.