Post to our server migration period, you might need to take a few extra steps to log back in to your live account from your desktop terminal.

Step 1: 

On the desktop application, select "File" >  "Login to Trade Account".

Step 2:

Enter in your account details which can be found in the email received when your live account was created, as below. You may also have saved this information in your personal password applications or private notes. 

You will need to take note of your:
Server Name
Account Number
Trader Password


Important Note: Instead of selecting the live server that you wish to connect to via the server dropdown list, please type in the name of the live server that you require to connect to - Live2 or Live3 in the following format - or

Please do not just use the dropdown to select the server in this instance. 


Should you not be sure of the server that you need to connect to, you may also find this information in the "My Accounts" section on your KOT4X account as below: