We will be changing from SMS Two-Factor Authentication (2FA) to Two-Factor Authentication (2FA) via an Authenticator app.

To be able to change your Two-Factor authentication onto another device, you will need to:

  • Click Settings.

  • Then Disable.
  • Enter the 6-digit code that was sent to your mobile phone. 
  • Click Disable

If you do not receive the code, you can also try resending the code again

Then you will need to get your other device and:

  • Click on Enable 2fa via an authenticator app.
  • Scan the QR Code (If you need to enter the code manually, please click Unable to scan? Try entering the code manually)
  • Enter the 6-digit code that shows on the authenticator app.
  • Click Submit.