When depositing via Bitcoin (BTC), you need to send the same amount back to your Bitcoin wallet before you can make a withdrawal via another method.
Deposit $200 via Bitcoin (BTC) and have a balance of $400 in your KOT4X Wallet
You will need to:
Withdraw $200 back via Bitcoin (BTC)
then you can withdraw the other $200 back via another method.
Providing incorrect details may result in the permanent loss of your funds.
Please make sure you have done the following to ensure you receive the funds with no delays:
- Entered a Bitcoin (BTC) wallet address
- Entered your Bitcoin wallet address
The Blockchain network needs to confirm your withdrawal 3-6 times before you will receive your funds.
Timeframe: 1-3 hours.
If it goes over the above time-frame or you think there may be an issue with your withdrawal, please contact email@example.com for further assistance.