If you deposit by Bitcoin (BTC) or Debit/Credit Card you MUST send that same amount of Bitcoin (BTC) back to your Bitcoin (BTC) Wallet address. 

!! Please check carefully before requesting a withdrawal !!

  • Please only enter a Bitcoin (BTC) wallet address.
  • Ensure you enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet.  
  • If you deposit via Debit/Credit Card it must be sent back to a Bitcoin (BTC) wallet address.

If you notice an error, please contact our Support Department immediately to see if it is still possible to cancel the withdrawal request. 

Due to the digital currency protocols, once the transaction is processed it can neither be canceled nor reversed. Providing incorrect details may result in the permanent loss of funds. 

We aim to process withdrawal requests within 24 hours. 

Once processed it can take 1-3 hours or as soon as 3-6 confirmations on the Blockchain before the funds will be available in your BTC wallet. 

You can monitor and search your transaction on: blockchain.info