We aim to process withdrawal requests within 24 hours.

Bitcoin (BTC): 

Once processed, you are required to have 3-6 confirmations on the Blockchain before the funds will be available in your BTC wallet, it usually takes between 1-3 hours. 

You can keep an eye on the transaction by clicking on this link: blockchain.info


Please ensure you check your withdrawal request carefully.

  • Please ensure you only enter a Bitcoin (BTC) wallet address.     
  • You must enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet.  

If you notice an error, we may still be able to cancel the request if you contact us immediately, our agents are available on Live Chat 24/7. Transactions can neither be cancelled nor reversed once processed, due to the digital currency protocols. If you provide incorrect details, it may result in you permanently losing your funds so please action with care.

Credit/Debit Card via E-Commerce Pay: 

You will receive the funds back to the original card they were deposited from within 1-5 business days.

If you have not received your withdrawal within 7 business days, please contact our Support Team with a copy of the card statement showing that funds have not been received so that we may investigate further. Please truncate any data that is not relevant to the request.