To verify your identity, we can accept ONE of the following:

  • Passport
  • Driver's License
  • Residence Documentation
  • National Identity Card

Please Note: Temporary residence permits or other forms of ID similar are not accepted as proof of identification. 

Our guidelines:

  • It needs to be a government-issued document.
  • All four corners should be showing, not cropped and must be able to see the full document.
  • All customers must be aged 18 or over.
  • The document must still be valid/in date, cannot be expired.
  • We cannot accept a screenshot from a computer or mobile device.
  • The document must state your Date of Birth.
  • Please ensure the document is not password protected.

Any documents that we receive that look irregular or tampered with will be denied.

*Clients aged under 18 years old will have their accounts disabled instantly.



  • All four corners of the document are visible. 
  • The document is clear and readable.
  • Nothing is edited.

We do not accept cropped documents.